This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws. It applies to all users of our services, including those who interact with us through our website, our mobile application, or our physical locations.
Our mobile application is powered by Club Automation, a third-party gym management platform. Use of the mobile app is also subject to Club Automation’s own privacy policy and terms and conditions. Where applicable, Club Automation’s policies govern the collection, use, and processing of data within the app.
1. Personal Information We Collect
We collect information that directly or indirectly identifies you. This may include, but is not limited to:
- Identifiers: Name, email address, postal address, phone number, date of birth, and account login credentials.
- Membership Information: Membership type, check-in history, class registrations, attendance records, and account status.
- Health and Fitness Data: Information you choose to provide related to workouts, fitness goals, class participation, or optional health-related information (such as emergency contact details or vaccination information, if required by law).
- Payment Information: Credit or debit card details, payment history, billing address, and transaction records. Payment processing and membership billing are handled through our third-party gym management and payment processing software, including Club Automation, which maintains its own security and compliance standards.
- Mobile App Data: Information collected through the mobile app, such as account activity, class bookings, push notification preferences, and interactions with in-app features. Data collected through the app is primarily processed and stored by Club Automation.
- Geolocation Data: Approximate location data derived from IP addresses or device settings, used for operational purposes, service availability, or location-based features.
- Online and Device Activity: IP address, browser type, device identifiers, operating system, pages viewed, and interaction data related to our website or app. Data may be collected for security, analytics, and performance monitoring. We utilize services such as Cloudflare to help protect against malicious activity and ensure platform security.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, operate, and manage gym membership services.
- To enable access to the mobile app, including viewing gym information, managing memberships, booking classes, and tracking attendance.
- To process payments, invoices, and recurring billing through third-party gym management and payment platforms.
- To communicate with you regarding your membership, account updates, service announcements, and customer support inquiries.
- To send promotional communications, newsletters, offers, or event information, subject to your communication preferences.
- To improve our services, website, and mobile app functionality.
- To monitor usage trends, troubleshoot issues, and enhance user experience.
- To ensure security, prevent fraud, and protect against unauthorized access or misuse.
- To comply with legal, regulatory, and contractual obligations.
3. Mobile App and Third-Party Services (Club Automation)
Our mobile application is provided and supported by Club Automation, a third-party service provider specializing in gym and fitness management software. When you use the mobile app:
- Your data may be collected, processed, and stored by Club Automation on our behalf.
- Club Automation may collect information directly from you in accordance with its own privacy policy and terms and conditions.
- We do not control how Club Automation independently uses or safeguards data beyond our contractual relationship.
We encourage you to review Club Automation’s privacy policy and terms and conditions to understand how your information is handled within the mobile app environment.
4. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors that perform services on our behalf, including gym management platforms, payment processors, hosting providers, analytics providers, customer support tools, and security services. This includes Club Automation for mobile app functionality and membership management.
- Affiliates and Business Partners: Organizations affiliated with us or partnered for marketing, promotions, or joint services, where permitted by law.
- Legal and Regulatory Authorities: Government agencies, courts, or law enforcement when required to comply with legal obligations, subpoenas, court orders, or to protect our rights and safety.
We do not sell your personal information to third parties for their independent commercial use.
5. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Right to Access: Request access to the personal information we hold about you.
- Right to Correct: Request correction of inaccurate or incomplete personal information.
- Right to Delete: Request deletion of certain personal information, subject to legal and contractual limitations.
- Right to Opt-Out: Opt out of marketing communications or certain data sharing practices, where applicable.
- Right to Data Portability: Request a copy of your personal information in a portable format, where supported.
Please note that some data requests related to the mobile app may need to be processed through Club Automation. To exercise your rights, contact us through our contact page, and we will coordinate as necessary.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including operational, legal, accounting, and regulatory requirements. When information is no longer required, it is securely deleted or anonymized. Club Automation may retain data in accordance with its own retention policies.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system can be guaranteed to be 100% secure. Data transmitted over the internet or stored by third-party providers, including Club Automation, is subject to their respective security practices. We also utilize services such as Cloudflare to help protect our digital infrastructure.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on our website and may also be communicated through the app or other appropriate channels. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us through our contact page.