This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws. It applies to all users of our services, including those who interact with us through our website, app, or physical locations.
1. Personal Information We Collect
We collect information that directly or indirectly identifies you. This may include, but is not limited to:
- Identifiers: Name, email address, postal address, phone number, etc.
- Health and Fitness Data: Information about your workouts, fitness goals, or optional health status (e.g., vaccination information if required by law).
- Payment Information: Credit card details, payment history, billing address. Payment processing may be managed via our third-party gym management and payment processing software, which adheres to the necessary data security and compliance standards.
- Geolocation: Approximate location for targeted services or promotions.
- Online Activity: Data related to interactions with our website or app, such as IP addresses, browsing behavior, and device identifiers. Data is collected for security reasons via Cloudflare to ensure the safety of our digital services and protect against potential malicious activity.
2. How We Use Your Information
We use your personal information to:
- Provide and manage membership services, including customer support.
- Process payments and manage your account via third-party gym management and payment processing software.
- Send promotional communications, newsletters, and offers related to our services.
- Improve and develop new services, features, and user experiences.
- Ensure security and prevent fraudulent activity.
- Comply with legal and regulatory obligations.
3. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us with services like payment processing, customer support, and marketing. This includes the third-party gym management and payment processing software used to handle membership and payment transactions.
- Affiliates and Partners: Businesses affiliated with us or in partnership with us for marketing or promotional purposes.
- Legal Authorities: If required by law, we may disclose your information to comply with legal requests (e.g., subpoenas, court orders).
We do not sell your personal information to third parties for their independent use.
4. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights, including:
- Right to Access: You can request to know what personal information we have collected about you.
- Right to Delete: You may request that we delete certain personal information, subject to legal exceptions.
- Right to Correct: You can correct inaccurate or incomplete personal information.
- Right to Opt-Out: You may opt out of targeted advertising or the sharing of your personal information with third-party marketers.
- Right to Data Portability: Request to receive your personal data in a portable format.
To exercise any of these rights, please contact us on our contact page.
5. Data Retention
We will retain your personal information as long as necessary to fulfill the purposes for which it was collected, and to comply with legal obligations. If you request deletion of your data, we may retain certain information for legal or business reasons.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, and destruction. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Additionally, we collect data for security reasons through Cloudflare to help protect against malicious attacks and ensure the safety of your information.
7. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any significant changes through our website or by other appropriate means. Your continued use of our services constitutes your acceptance of any changes to this policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us on our contact page.